Question 1

What is 0ads?

Accepted Answer

0ads is an all-in-one Meta Ads management platform that lets you manage multiple ad accounts from a single dashboard. It features bulk ad publishing via the official Meta API, Campaign Creator for mass launching campaigns, Creative Library with CPR/CPA tracking, Custom Audiences, Automation Rules with Telegram alerts, and an AI Agent (IMI) for performance analysis.

Question 2

How do I create an account?

Accepted Answer

Visit app.0ads.ai and sign up with your organization or business email. Note that free email providers like Gmail and Yahoo are not accepted — you must use a company or business email address. Once registered, you'll receive 500 free credits to get started.

Question 3

How do I connect my Meta ad accounts?

Accepted Answer

You can connect your Meta ad accounts via Facebook Login or by using the Copy Login Link method. Go to Settings > Ad Accounts and choose your preferred connection method. Once connected, your ad accounts will appear in your dashboard.

Question 4

Do I get free credits when I sign up?

Accepted Answer

Yes! New tenants receive 500 free credits on signup. Each credit equals 1 USD in ad spend. This lets you try the platform and run real campaigns without any upfront payment.

Question 5

How does the credit system work?

Accepted Answer

1 credit equals 1 USD in ad spend. New accounts start with 500 free credits. You can top up at a rate of 15 USD for 1000 credits. Credits don't expire — top up whatever fits your scale and use them whenever you're ready.

Question 6

What Meta platforms does 0ads support?

Accepted Answer

0ads supports Facebook Ads and Instagram Ads through the official Meta Ads API. This includes all campaign types (CBO and ABO), ad formats, and audience targeting options available on these platforms.

Question 7

What plans are available?

Accepted Answer

0ads offers three plans: Free ($0/month — 3 ad accounts, 2 team members, 3 automation rules, 3 AI chats/month, 30 media uploads, 10 templates, 1 agency account), Advanced ($49/month — 15 ad accounts, 10 team members, 20 rules, 50 AI chats, 500 uploads, 50 templates, 5 agency accounts), and Enterprise (contact us for pricing — unlimited everything). Advanced is our most popular plan.

Question 8

Is there a discount for yearly billing?

Accepted Answer

Yes! You get a 20% discount when you choose yearly billing on any paid plan. This is applied automatically when you select annual billing during signup or plan change.

Question 9

How many ad accounts can I connect?

Accepted Answer

The Free plan supports up to 3 ad accounts, the Advanced plan supports up to 15, and the Enterprise plan offers unlimited ad accounts.

Question 10

How does the credit top-up work?

Accepted Answer

You can top up credits at a rate of 15 USD for 1000 credits. All currency is in USD. Credits never expire, so top up any amount that fits your scale.

Question 11

Can I manage multiple clients' accounts?

Accepted Answer

Yes! 0ads supports agency accounts — the Free plan includes 1 agency account, Advanced includes 5, and Enterprise offers unlimited. You can manage multiple clients and switch between their ad accounts from a unified dashboard.

Question 12

What happens if my payment fails?

Accepted Answer

You have a 3-day grace period after a payment failure before your account is suspended. During this time, you can update your payment method and resolve the issue without any disruption to your campaigns.

Question 13

How do I upgrade my plan?

Accepted Answer

For plan upgrades or to discuss Enterprise pricing, contact our admin via Telegram. You can also reach out to support at Telegram @sl_9d for assistance with any billing questions.

Question 14

What is the Campaign Creator?

Accepted Answer

Campaign Creator lets you build and launch Meta ad campaigns directly from 0ads. It offers two modes: Mass Launch for CBO (Campaign Budget Optimization) campaigns to quickly deploy multiple campaigns, and Classic mode which supports both CBO and ABO (Ad Set Budget Optimization) for more granular control.

Question 15

What is Creative Testing Mode?

Accepted Answer

Creative Testing Mode allows you to run multiple creatives per ad set with different budgets. This helps you quickly identify winning creatives by testing variations simultaneously without manually creating separate campaigns for each creative.

Question 16

How does the Creative Library work?

Accepted Answer

The Creative Library stores all your ad creatives in one place with CPR (Cost Per Result) and CPA (Cost Per Acquisition) tracking built in. You can see exactly how each creative performs across campaigns, making it easy to identify your best-performing assets.

Question 17

What are Automation Rules?

Accepted Answer

Automation Rules let you set conditions and actions that run automatically on your campaigns. For example, you can pause underperforming ads, adjust budgets, or receive instant Telegram alerts when metrics hit certain thresholds. The Free plan includes 3 rules, Advanced includes 20, and Enterprise offers unlimited rules.

Question 18

How does the Telegram integration work?

Accepted Answer

Connect your Telegram account to receive real-time notifications about your campaigns. You'll get alerts for ad spend thresholds, account bans, payment errors, and account issues — all delivered directly to Telegram for immediate awareness.

Question 19

What is the AI Agent (IMI)?

Accepted Answer

IMI is 0ads' built-in AI Agent that provides performance analysis and recommendations for your campaigns. It can help you understand what's working, identify areas for improvement, and suggest optimizations. The Free plan includes 3 AI chats per month, Advanced includes 50, and Enterprise offers unlimited access.

Question 20

How do Custom Audiences work?

Accepted Answer

0ads supports Custom Audiences with CSV upload capability for importing your own customer lists. You can also share audiences across ad accounts within your organization, making it easy to reuse high-performing audiences across multiple campaigns.

Question 21

What are the spending limits?

Accepted Answer

0ads enforces an 80% spending warning threshold to alert you before you run out of credits, and a 100% hard limit where ad delivery will stop. This prevents any unexpected overspending beyond your available credits.

Question 22

My ad account isn't syncing. What should I do?

Accepted Answer

First, check that your Meta account connection is still active. Go to Settings > Ad Accounts and try reconnecting via Facebook Login or Copy Login Link. If the issue persists, contact support via Telegram @sl_9d.

Question 23

I can't sign up with my email. What's wrong?

Accepted Answer

0ads requires an organization or business email for registration. Free email providers like Gmail, Yahoo, and Hotmail are not accepted. Please use your company email address to sign up at app.0ads.ai.

Question 24

I received a spending warning notification. What does it mean?

Accepted Answer

The 80% spending warning means you've used 80% of your available credits. This is a notification to top up soon. At 100% usage, ad delivery will stop until you add more credits. Top up at 15 USD for 1000 credits to continue running ads.

Question 25

My account was suspended after a payment failure. How do I fix it?

Accepted Answer

After a payment failure, you have a 3-day grace period before suspension. If your account has been suspended, update your payment method and contact support via Telegram @sl_9d to have your account reactivated.

Question 26

How do I contact support?

Accepted Answer

You can reach our support team via Telegram @sl_9d. For plan upgrades or Enterprise inquiries, contact our admin directly through Telegram. Support is available to help with technical issues, billing questions, and account management.

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